Click & Collect at Sonnentor

Your advantages

• No shipping costs through self-collection - even if your purchase is less than 39 €
• Redeem your 2.5% customer discount when you collect your order at the shop
• Select free product sample on site
• Ideal for last minute purchases
• Faster processing in the shop
• Personal advice in the SONNENTOR shop

This is how it works

• You put your desired products in the shopping cart as normal.
• When specifying the delivery address, select the "Click & Collect" tab and state the shop  where you will collect your products.
• Your purchase will be ready for you as soon as possible.
• Payment is made directly in the store, where you can get your 2.5% loyalty discount deducted.
• Please contact the respective SONNENTOR shop if collection is not possible at the specified pick-up time.

Questions about Click & Collect

Why can’t I choose Click & Collect?

• Click & Collect can only be used by customers in Austria & Germany (you have specified a billing address outside of these 2 countries).
• You have added a product to the cart that is not available in the store. For example:
  • Personalized products, such as the individual “Try it” tea sample pack
  • Bulk packs
  • Books
  • Cups & dishes with the SONNENTOR sun
  • Products from the Extras & Info category
• You want to put your order into a gift box
• You want to pay with an online shop voucher
• You want to buy an online shop voucher

If one of the above reasons applies, Click & Collect is not available. In this case, you don’t need to abandon your order - simply contact your preferred SONNENTOR store via telephone or e-mail. The local team is happy to help you. Alternatively, we can send it to you CO2 neutral.

If I have sent my Click & Collect order, what's next?

After you have sent your order by clicking on the "Paid to Order" button, the following happens:

• You will receive an order confirmation by e-mail to the e-mail address provided by you
• Your Click & Collect order will be sent to the selected SONNENTOR shop
• The SONNENTOR employees in the selected shop will prepare your order
• You can pick up your order at the given time at the selected store. Please check during these exceptional times if the shop you have ordered from is open for collection.  You can find current opening hours here.

Our friendly SONNENTOR staff are at your disposal in the shop for questions about our products.

I forgot details about my order. Where can I find these?

You will find all information about your Click & Collect order here:

• In the order confirmation you received by e-mail
• In your SONNENTOR online shop account under "My orders"

How long will my order be held for me?

Please collect your order within one week. If you can’t make it to the store on time, please call the selected store. Contact details can be found in the order confirmation. If you can’t contact us to delay your order, we cannot guarantee that we will still have all the products you have ordered as our shop storage space is limited. Thanks for your understanding.

How can I pay in the SONNENTOR shop?

We offer the following payment options:

• Cash payment
• ATM payment
• Credit Card (Visa and Mastercard)